Overview
This Shipping & Delivery Policy outlines how Coastwood Furniture delivers NZ-made and imported furniture across New Zealand, including manufacturing timeframes, delivery costs, and what to expect on delivery.
Manufacturing & Delivery Timeframes
The majority of Coastwood Furniture products are NZ-made and made-to-order.
- Standard manufacturing and delivery time is approximately 4-6 weeks from order confirmation
- Lead times may vary during peak periods
- Deliveries to rural or outlying areas may take longer and may be handled by third-party carriers
If you require furniture urgently or by a specific date, please contact us at info@coastwoodfurniture.co.nz prior to ordering and we will do our best to accommodate your requirements.
Delivery Costs
- Residential delivery: $150 flat rate - per delivery
- Rural delivery: $180 flat rate - per delivery
For deliveries to locations outside mainland New Zealand, including Waiheke Island, Great Barrier Island, Stewart Island and the Chatham Islands, please contact sales@coastwoodfurniture.co.nz for a quote.
To check whether your address is rural, please visit:
https://www.addresscheck.co.nz/
Delivery Process & Access Requirements
Coastwood Furniture uses fragile freight carriers for all deliveries.
The freight company will contact you using the phone number provided at checkout to arrange a suitable delivery time.
Delivery is door-to-door only and does not include:
- Standard delivery is to a ground-floor door. Carrying upstairs, placement in the room and unpacking are available by quote; ask us before you order."
- Placement of furniture inside the home
- Removal of packaging
Customers are responsible for ensuring clear, safe, and suitable access to the delivery address at the agreed delivery time.
If a delivery time has been arranged and no one is home, a second delivery is charged at the standard rate.
Coastwood Furniture reserves the right to refuse delivery if access is unsafe or unsuitable, and additional delivery charges may apply where re-delivery is required.
For delivery or tracking enquiries, please contact info@coastwoodfurniture.co.nz.
